Frequently Asked Questions

How do I resend my account verification link for a new account?

If you haven’t received your account verification email, follow these steps:

  1. Go to https://portal.medialiteracylab.org.au/login and enter your username (or email address) along with your password.
  2. Click on ‘Sign In’ to proceed to the ‘Check Email’ page.
  3.  If you still haven’t received the verification email in your inbox, click on the ‘resend the email again’ link.
  4. Please allow a few minutes for the system to process this action.

Why am I not getting any confirmation and/or forgotten password emails?

If you do not receive the confirmation or forgotten password message within a few minutes of signing up or requesting a password reset, please check your Spam/Junk folder just in case the confirmation or reset password email got delivered to there instead of your inbox.